Applicable to:

RoboVac 35C, RoboVac G40 Hybrid+, RoboVac G35+, RoboVac G10 Hybrid, RoboVac G20, RoboVac G20 Hybrid, RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac L35 Hybrid, eufy Clean X9 Pro, RoboVac X8, RoboVac X8 Hybrid, RoboVac LR30 Hybrid, RoboVac L70 Hybrid, eufy Clean G50 Hybrid, RoboVac 11S, RoboVac 30C, RoboVac 25C, RoboVac 15T

If you are unable to receive push notifications from the eufy app on your phone/tablet, please try the following troubleshooting steps to resolve the issue:

• Check if the phone/tablet has an Internet connection. Please try switching the phone/tablet's network to another WiFi network or try using cellular data.
• Verify the phone/tablet is functioning normally. Please note that certain phone/tablet models will pause sending push notifications when the phone/tablet is in power-saving mode, do not disturb mode, or low battery mode.
• Check whether the phone/tablet has granted the eufy app permission to send notifications and make sure it's enabled.
• Please be aware that certain Android phone models require users to enable the "Autostart" option for apps.
• Try using the eufy app on another phone/tablet to verify if push notifications can be received.
• Try restarting the phone/tablet. This is a simple step that can fix temporary issues.
• Update the phone/tablet to its latest operating system (iOS or Android) version, and then update the eufy app to the latest version.
• Uninstall and reinstall the eufy app on your phone/tablet. Please rest assured that the existing devices under your eufy account will not be deleted.

If you have any further questions or concerns, please don't hesitate to contact us for assistance.