Why sometimes a package cannot be detected by the Video Doorbell Dual?
Modified on: Tue, 2 Dec, 2025 at 9:05 AM
Compatible with:
eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell 2K (Battery-Powered), Backup Battery for HomeBase 2, eufyCam Solar Panel, eufyCam, eufyCam 2C, eufyCam 2, eufyCam 2C Pro, eufyCam 2 Pro, SoloCam S230, Indoor Cam Mini 2K, Indoor Cam C220, Entry Sensor, Motion Sensor, 5-Piece Home Alarm Kit, SoloCam C210, Indoor Cam S350, Floodlight Cam E340, Water and Freeze Sensor, Siren, Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Video Doorbell Dual 2K (Battery-Powered)
Package detection is a technology based on the continuous evolution of algorithms and massive data.
Currently, our package detection can complete the following tasks:
1. In the case of sufficient lighting during the day, the detection rate of regular boxes is more than 95%.
2. In the case of nighttime or insufficient lighting, the detection rate of regular boxes is less than 95%.
3. In the case of irregularly-shaped packages, the detection rate of the package will become lower.
4. In the case of interlaced lighting and shadow at night, the detection rate of the package will become lower.
If you encounter such a situation during use, you are welcome to contact us.
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